Create Parent Account
The processor of creating a parent account is the same as creating a student account. You need to log in CN Channel, go to User Management, under the Create/Manage User Accounts tab, you can either manually add parent accounts using the simple form or using CSV Import/Update Users.
No matter manually or through CSV Import/Update Users, all you need to do is make sure the Status of the account is set to “Parent”.
Note: right after the parent accounts are created, a welcome email will be sent to these parents. Therefore, you want to customize the email before creating the accounts. If you have other communication channels to inform parents about the creation of their account, you may disable the welcome email--simply uncheck "Enable auto-send welcome emails". Modifying and disabling the email options can be done under the Email Templates tab.
Connect Parent and Student Accounts
After creating parent accounts, you need to connect them with student accounts. There are two ways to do this. One way is is to manually connect them. The other is through a CSV upload.
Manually Connect Parent and Student (Method 1):
First, find the student account from the User Management table. Click on the pencil icon of that student.
Clicking the pencil icon will open the Edit User Information window. In this window, enter the CN number of the parent account into the “Parent(s)” field. You can user's name to search for them. After clicking SAVE, the parent and student accounts should be connected.
CSV Update User Parent/Child Relationship (Method 2):
On the User Management page, select “CSV Update User Parent/Child Relationship” from the “Other CSV Options” dropdown. You can click on the “View format options” link to see how to set up the CSV file. Then you can upload the CSV file to connect the parent and student accounts.
Note: CN supports one parent having multiple students and one student having more than one parent.
Access Parent View
If your account has been set up as a parent account, you can view the accounts of your children from the gear icon dropdown in the top navigation bar. Any children connected to your account will be listed at the top of the dropdown.
In the parent view of a child’s account, parents can view the progress their child has on badges.
Below the Badges section, you can view the child’s grades. To view grades, first select a course from the dropdown.
After selecting a course, you can view the child’s grades and instructor comments from that course.
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