Account Creation Emails

In CN Channel, two email templates are available for new Channel users. They are Welcome Email and Reminder Email. 

To review and edit these two emails, go to CN Channel>>User Management>>Email Templates>>Account Creation Emails. You can create different versions of each of these emails for Active, Alumni, Parent, and External users.

Welcome Emails are sent out automatically when a Channel user’s account is created. You can edit this template by clicking on the “Welcome Email Template” link. Any customization to this email template should be done before users join your Channel (i.e., through CSV import, manually added by admins using the Create a User form, SIS integration, or LTI click-through). You may customize a template anytime, but the newly updated email will only be sent to the users created afterward. If you don’t want to send this email out to some users, uncheck the “Enable auto-send welcome emails” checkbox before the account creation.

Reminder emails can be sent to users who have not logged into their CN account yet. You can edit this template by clicking on the Reminder Email Template. To send these emails, click the “Send Reminder Emails” link. Then, from the window that appears, select the users you wish to send the email to or select all, and then click the SEND button.

In the screenshot below is the window for editing an email template. You can edit the title of the email from the field at the top and edit the content of the email from the HTML editor.

Please note: when editing the content of the email, please do NOT edit the content within curly brackets “{}”. Depending on the browser or email system that’s being used, formatting and alignment shown on the edit mode may differ from the actual view.

Please send test emails to yourself to check the formatting. You can send test emails from the “Send Test Email” link at the bottom of the window. The link next to it will let you reset the email template to CN’s default template.

Remember to click SAVE after editing is done.