Mass Remove Channel Users

Institution Admins are now able to remove users in bulk from their CN Channel. This removal will not delete the users' CN accounts. They will automatically become a CN public user. You can add them back to your Channel if needed or they can click through your LMS (if you use CN as an LTI tool) to rejoin the Channel. 

Step 1: Access the removal page

To use the Mass Remove Users tool, navigate to your CN Channel, click User Management, and then the Mass Remove Users tab.

From here, you can directly begin the process of filtering users that you want to remove from your institution.

Step 2: Filter users

You have 4 options to choose from to remove users. You may use one filter or multiple filters at a time. 

• Users who have never logged in
  • These are users who have been invited to join your institution but have never logged into their CN account.
• Users who have not logged in since a date
  • These are users who have not logged into their CN account since a specified date.
  • Note: Accounts that were created after the set date but never logged in, will not be removed. 
• Users with the Inactive status
  • These are any users with the "Inactive" status in your user Channel. 
• Users based on User Labels
  • These are the users with the selected User Labels. You can select one or multiple user labels, and then choose if the users need to have all or at least one of the selected labels.

Step 3: Remove the users

Once you select the users and click Next, a popup will appear telling you how many users will be removed. We suggest that you download the CSV file here to review the user list.

Once you click Next, you will have to respond to a final confirmation. 

This is where you will also have the option to remove users from their institution courses as well.

Once you click "Remove", the users will no longer be members of your institution. If you have checked the box, they will be dropped from their institution courses.

Note that this is the final step and cannot be undone.

Auto-Remove Channel Users

CN added this new option in Nov 2024 to assist institutions in automating the account purging process. Under the Auto-Remove Channel Users section, you can set the date first, then check the box to enable this option. Once this is set up, each year on June 30, CN will automatically remove the users who meet the condition. 

Note: Accounts that were created after the set date but never logged in, will not be removed. 

View removal history

The Removal History is available at the bottom of the page. For each user removal, there is a log file that lists removed users, how many users were removed, the admin that performed the removal (for auto-remove, this is a blank), and the removal date.