Change the email associated with your CN account

Primary Email

The primary email address is automatically recorded on your CN profile/ePortfolio page under the Basic Information section. It is the email associated with your CN account. This email is used to log in to your CN account from thecn.com, recover your password, and receive notification emails and CN emails. The primary email is shown to only yourself by default, but you can make it visible to the public.

Note: If your user account was created by your institution, the primary email is most likely your institution email address. 

Secondary Emails

You can add one or multiple secondary email addresses to your profile. These secondary emails can be used to log in to your CN account and recover your password.

Add a New Email

To add a new email address, go to the Basic Information section on your CN profile/ePortfolio and click the gray “EDIT” button.

Then, click "+ Add Email" to add the email address. After adding, remember to click "Save Changes" at the bottom of the Basic Information section. 

You should now see this confirmation/reminder message pop up on your screen. You must verify the newly added email address - check the verification email CN sends to your inbox (Note, it may land in your Updates, Promotions, or Spams folder based on your email settings).

Note, if the new email address is not verified, it won't work and you see a Pending warning. The Pending warning automatically goes away after the new email address is verified by you. 

Make Sedonary Email the Primary Email

A secondary email can be selected to replace the current primary email, especially when you are about to leave your institution and wish to retain access to your CN account.

Once verifying a newly added email address, you can select it as a primary email by placing the radio button in front. You may also remove the old email by clicking the X. 

Remember to click "Save Changes" at the bottom of the Basic Information section after making updates.

Need Assistance with Your Account

If you need assistance with your CN account, such as logging in and updating the associated email addresses, feel free to reach out to the CN Help Desk at help@thecn.com.