When Primary Email Address Recorded by LMS Changed

Sometimes some users may experience difficulties accessing CN Post from their LMS. This could be caused by an email address change in your LMS (such as Canvas, Moodle, etc). Your LMS records each user’s university email address(es). CN uses the recorded primary email as an identifier to create CN accounts. In such a case, when these users click through LMS to CN Post, this page shows:

If you know the password of your existing CN account, enter it and click LINK ACCOUNT.

If you don’t know your CN password, click Forgot Password to reset password:

Whenever you need assistance, please contact help@thecn.com. 

After linking accounts, you should be taking into CN Post. From this point on, the click-through process should go back to normal and your updated email address is added to your CN account.